Dubai Jobs
Service Desk Agent Jobs In Saudi Arabia | Microland Limited Full Time
Service Desk Agent Jobs In Saudi Arabia | Microland Limited
| Organization | Microland Limited |
| Job Location | Saudi Arabia |
| Date Posted | Nov/05/2022 |
| Base Salary | SAR |
| Employment Type | Full Time |
| Valid Until | N/A |
Service Desk Agent Jobs In Saudi Arabia | Microland Limited
List Of Vacant Positions (Newly Updated)
| JOB TITLE | LOCATION |
|---|---|
| Service Desk Agent Jobs | Saudi Arabia |
Responsibilities:
- Analyze problems with the service and resolve the issues.
- Gather information from customers either by chat or e-mail to enable effective troubleshooting, Troubleshoots and repairs hardware and software problems with desktop and laptop computers, Personal Digital Assistants (PDAs), printers, digital scanners, and other network equipment.
- Report issues to vendor/ISP/carrier and follow up on updates.
- Escalate issues as per Escalation Matrix.
- Install/Uninstall various software and upgrades equipment when necessary, Monitoring and maintaining/reducing the queue size.
- Resolving Technical issues at level 1(Incident and Service request).
Requirements:
- Monitor CPU, memory and hard disk utilization, Monitor the event viewer and generating reports.
- Provide New Desktop Installation and Software Installation Reports.
- Make team members aware of any changes or scheduled activities so that effective follow up is possible.
- Update the latest anti-virus on servers and monitoring the anti-virus patches on Servers and Desktops and generating Reports.
- Track the assets issued to users and maintain a database report of assets.
- Update KB and CMDB whenever there is a need. Handle Backup Activities on daily, weekly and Monthly.
