Director
Process Analyst – Retail Jobs In Dubai | Chalhoub Group Full Time
Process Analyst – Retail Jobs In Dubai | Chalhoub Group
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| Hiring Organization | Chalhoub Group |
| Job Location | Dubai, United Arab Emirates |
| Date Posted | Dec/14/2022 |
| Base Salary | AED |
| Employment Type | Full Time |
| Valid Until | N/A |
Process Analyst – Retail Jobs In Dubai | Chalhoub Group
List Of Vacant Positions (Newly Updated)
| JOB TITLE | LOCATION |
|---|---|
| Process Analyst – Retail Jobs | Dubai, United Arab Emirates |
Description:
To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.
Job Responsibilities:
- Support in mapping out the existing Operational Processes and Procedures
- Support the redesign of Retail Stores SOP (Standards Operating Procedures)
- Prepare SOP communication packs that will be sent across to the Regional Management Teams (Commercial and Support) prior to the implementation in the stores
- Support process revisions when requested
- Provide support to all projects initiated by Group Retail Operation Management (i.e., Focus), in collaboration with all involved stakeholders; commercial team, IT, accounts, logistics, HR, Admin, etc.
- Actively collaborate in all projects related to Retail Stores Operational initiated by the business and/or any other department, i.e. IT, digital, CX, HR, Admin, etc. such as but not limited to X-store, E-com Platforms, CX programs, Call Centre, MUSE, etc.
- Provide support in setting up the training material related to Systems Processes, Operating Policies and Procedures (both English and Arabic version)
- Provide first-line of support to all training team queries on content material
- Support the launch of periodical survey findings to assess and measure Retail Stores Operational Performance; generate reports on findings
- Support the design of action plans aiming to improve operational performance, and oversee implementation
- Support the team in business requirements gathering with all concerned stakeholders, whenever needed
- Communicate and align with the Head of Commercial Teams the yearly plan and objectives of Retail Store Operations
- Support our JVs on any required information related to Retail operating policies and procedures
Job Requirements:
- Graduation in Business Administration – PMP Certification is a big plus
- At least 3 to 4 years’ experience as a process analyst
- At least 2 years’ experience in delivering brand operations training
