Dubai Jobs
Front Office Supervisor Jobs In Dubai | Hilton Full Time
Front Office Supervisor Jobs In Dubai | Hilton
| Hiring Organization | Hilton |
| Job Location | Dubai, United Arab Emirates |
| Date Posted | Nov/08/2022 |
| Base Salary | AED |
| Employment Type | Full Time |
| Valid Until | N/A |
Front Office Supervisor Jobs In Dubai | Hilton
List Of Vacant Positions (Newly Updated)
| JOB TITLE | LOCATION |
|---|---|
| Front Office Supervisor Jobs | Dubai, United Arab Emirates |
Job Responsibilities:
- Supervise accurate and efficient Reception operations including check in/out procedures
- Support Team Members in handling Guest requests and enquires to ensure a positive outcome
- Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments
- Ensure a consistent, high level of customer service
- Brief your team on any events or VIP guests in the hotel that day
- Drive sales revenues and promote hotel services and facilities for up-selling opportunities
- Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures
- Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
- Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
- Act in accordance with the front of house equipment and the property management systems
- Conduct training programs on an ongoing basis
- Carry out shift handovers and brief team members as required
- Follow company brand standards
- Assist other departments, as necessary, and maintain good working relationships with hotel Team Members
Job Requirements:
- Experience supervising people and leading teams
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Committed to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own or as part of a team
- Competent level of IT proficiency
