DXB – Pro Consul (AO) Jobs In Dubai 2022 | Foreign & Commonwealth Office
| Hiring Organization | Foreign & Commonwealth Office |
| Job Location | Dubai, United Arab Emirates |
| Date Posted | Sep/29/2022 |
| Base Salary | AED |
| Employment Type | Full Time |
| Valid Until | N/A |
DXB – Pro Consul (AO) Jobs In Dubai 2022 | Foreign & Commonwealth Office
List Of Vacant Positions (Newly Updated)
| JOB TITLE | LOCATION |
|---|---|
| DXB – Pro Consul | Dubai, United Arab Emirates |
Job Responsibilities:
- Provide accurate advice and assistance in a sensitive manner to British Nationals (BNs) and their families via face-to-face, telephone, or email on a range of issues such as: arrests/ detention, hospitalisations, supporting bereaved families, mental health, child custody issues, debt and employment issues, and other sensitive cases such as sexual assault or forced marriage.
- Maintain accurate and concise case records of services provided on consular databases.
- Ensure all customer correspondence are replied to in a timely and efficient way, providing consistent, accurate information in accordance with FCDO guidelines.
- Be prepared to work out of hours, occasionally anti-social hours, as required.
- Take part in the Embassy emergency planning and any response to a crisis affecting UK citizens.
- Administering the appointment system.
- Provide counter services including notarial work and Emergency Travel Documents (ETDs), ensuring consistent customer service to BNs.
- Collecting fees, cashing up, and other financial requirement.
- Ensure deadlines for Returns and Management Information are met.
Job Requirements:
- Consular work can sometimes be stressful and of a sensitive nature. The jobholder will therefore be expected to maintain absolute consular confidentiality and impartiality at all times.
- Excellent customer care skills and the ability to respond to a range of customers’ needs.
- Excellent interpersonal and active listening skills, with the ability to cultivate and maintain a range of contacts at all levels.
- A team player who is capable of working on their initiative and who is adaptable to changing priorities. Must be able to work and act without close supervision.
- Fluent in English, both written and spoken. Able to express ideas and messages clearly and concisely, both orally and in written communication.
- IT literate and well versed in Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Teams) and with accurate typing skills.
