Digital Service Assistant Manager Jobs In Dubai | Samsung Electronics Full Time

Description:

Responsible for handling all customers and prospects’ contacts via Digital Service Channels: e-mails, Chat, WhatsApp, web-internet, remote management tools, or SMS text messages in a courteous, professional, and customer-centric oriented manner. To manage and control the SUPPORT section on the Samsung.com/ae website.

Responsibilities:

• Analytical—the individual synthesizes complex or diverse information.
• Problem-solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills, and conducts meetings.
• Delegation—the individual delegates work assignments, gives authority to work independently, sets expectations, and monitors delegated activities.
• Leadership—the individual inspires and motivates others to perform well, and accepts feedback from others.
• Management skills—the individual includes staff in planning, decision-making, facilitating, and process improvement; makes self-available to staff; Provides regular performance feedback, and develops subordinates’ skills and encourages growth.
• Quality management—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
• Judgment—the individual displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.
• Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Safety and security—the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.

Requirements:

• At least 5 years of extensive experience in digital channels in a call center
• Graduate – Bachelor’s degree holder
• Effective problem solving and negotiation skills.
• Local / GCC Experience.
• Demonstrated ability to manage Teams & subordinators.
• Self-starter being able to work under minimum supervision
• Ability to read, analyzes, and interprets technical reports, data, and studies.
• Ability to respond to common inquiries or complaints from customers, distributors, or members of the business community.
• Ability to effectively present information to top management, public groups, and/or clients.