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Customer Service Specialist (Security) – En/RU Jobs In Saudi Arabia | Binance Full Time
Customer Service Specialist (Security) – En/RU Jobs In Saudi Arabia | Binance
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| Hiring Organization | Binance |
| Job Location | Saudi Arabia |
| Date Posted | Nov/12/2022 |
| Base Salary | SAR |
| Employment Type | Full Time |
| Valid Until | N/A |
Customer Service Specialist (Security) – En/RU Jobs In Saudi Arabia | Binance
List Of Vacant Positions (Newly Updated)
| JOB TITLE | LOCATION |
|---|---|
| Customer Service Specialist (Security) – En/RU Jobs | Saudi Arabia |
Job Responsibilities:
- Prevent, investigate, locate unauthorized activities on user’s accounts by thoroughly analyzing account data such as on-chain and off-chain transactions, IP and geolocation data, device characteristics, e-mail addresses, and other information in order to assess the nature of the activity.
- Based on account analysis, existing procedures and the customer’s report, disable account functions to prevent further harm.
- Conduct threat and risk analysis to provide essential suggestions to assist the customers in eliminating the risk before helping them regain access to the compromised accounts.
- Provide the user with sufficient information on best practices to protect their accounts in every interaction to reduce the risk of new security incidents and strengthen the community awareness.
- Report and investigate fraud/scams, examine if stolen funds are sent to a Binance account, or if unauthorized transactions took place within Binance accounts.
- Liaise with other departments to assist and provide or gather information as it relates to investigations and customer accounts.
- Cooperate with other team members to build strong and relevant procedures. Use case sharing to seek internal assistance and develop the team’s knowledge.
Job Requirements:
- A basic understanding of cryptocurrencies and differences between separate blockchains / networks.
- Excellent research and writing skills; able to communicate findings clearly and concisely.
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
- Excellent problem solving skills.
- Ability to interpret account data to make a well informed judgements,
- Ability to think critically and consider possibilities when troubleshooting, superb investigation skills.
- Able to work effectively as a team member and also independently or with minimal supervision.
- Strong security awareness.
- Great attention to detail and solid analytical skills.
- Professionalism and high moral sense.
- In addition to English and Russian one or more of the following languages is highly valuable : Italian, Spanish, Portuguese, Chinese, Arabic, Turkish, French, Indonesian, Japanese, Polish, Korean.
