Client Service Associate Jobs In Dubai 2022 | Cartier Full Time

Client Service Associate Jobs In Dubai 2022 | Cartier

Client Service Associate Jobs In Dubai 2022 | Cartier

List Of Vacant Positions (Newly Updated)

Job Responsibilities:

• Ensure the registration of all repair order on IRIS system

• Check the client eligibility to FOC programs

• Identify and check spare part availability on the systems

• Handle with admin team the boutique stock repair and sticker maintenance

• Organize the transfer to the relevant repair location

• Follow-up with on the repair lead-time with the relevant team

• Organize the repair delivery via FedEx and manage remote payment

• Ensure Quality Check upon repair reception

• Process product exchange related to after-sales

• Support the SA team on CS policies/procedure/repair feasibility

• Support the SA team on the floor when required (CS clients)

• Brief boutique teams on CS updates (new projects, services, activations…)

• Support Dubai Mall CS Team (repair delivery, collection call, lead-time update…)

• Ensure coordination with Call Center on CS topics

• Be proficient in Cartier operation systems (Wise, NSI/IRIS, Kering portal…)

• Ensure smooth and clear communication with all the stakeholders

• Build and ensure strong relationship with RCS workshop technician and Operation platform regarding the repair quality, lead delay and Cartier rules and policies

• Be part of the monthly meeting with workshop technician to align on repair performance and new services (lead time, quality check, CS program, personalization…) General Information

Job Requirements:

• Excellent verbal and written communication skills

• Strong interpersonal skills; empathy, confidence, patience, team-player

• Ability to prioritize in a high traffic environment and work under pressure

• Strong solution-driver, client-focused

• Reliable and flexible

• Accurate, organized and efficient

• Good knowledge of MS Office and after-sales system