bank jobs
Client Experience Senior Analyst | Citibank Jobs In Dubai Full Time
Client Experience Senior Analyst | Citibank Jobs in Dubai
| Hiring Organization | Citibank |
| Job Location | Dubai, United Arab Emirates |
| Date Posted | Oct/1/2022 |
| Base Salary | AED |
| Employment Type | Full Time |
| Valid Until | N/A |
Client Experience Senior Analyst | Citibank Jobs in Dubai
List Of Vacant Positions (Newly Updated)
| JOB TITLE | LOCATION |
|---|---|
| Client Experience Senior Analyst | Dubai, United Arab Emirates |
Responsibilities:
- Assist in analysis of any customer feedback (complaints and requests) by themes, channel, segment, turn-around time etc
- Look at month on month trends to identify key drivers of top complaints
- Ensures accuracy of the report by doing validation eg cross check with process owner, review of process, calling clients for further probing
Requirements:
- 5-8 years of experience in customer experience, marketing or research role
- Experience providing program reports, analysis and performing qualitative and quantitative research
- Bachelors/University degree or equivalent experience
