|Hiring Organization||Dubai Islamic Bank|
|Job Location||Dubai, United Arab Emirates|
|Employment Type||Full Time|
List Of Vacant Positions (Newly Updated)
|Call Center Agents||Dubai, United Arab Emirates|
Employment: Full Time
Job Location: Dubai, UAE
A call center agent is responsible for taking customer service calls regarding products and services offered by the company he/she works for. A call center agent may take orders, provide information about the company’s products and services, answer questions, resolve problems, etc. All these duties fall under the category of customer service. Most companies hire telephone-based sales representatives to serve their clients. These employees often handle simple tasks such as taking payments, delivering packages, confirming order details, answering general questions, etc. But some call center agents perform much harder tasks such as resolving complex issues, helping customers over the phone, etc.
The skills required for working in a call center depend on the position applied for. If you’re applying for a job as a call center agent, then you should have excellent communication skills, patience, attention to detail, strong organizational abilities, etc. You need to be able to listen carefully to what the caller says and write everything down before moving on. Also, you need to be able to speak clearly and politely. In addition to these skills, you need to be computer literate. Many companies now require applicants to have at least basic computer knowledge.