Amazon Careers Dubai | Enterprise Support Manager Jobs
| Hiring Organization | Amazon |
| Job Location | Dubai, United Arab Emirates |
| Date Posted | Sep/29/2022 |
| Base Salary | AED |
| Employment Type | Full Time |
| Valid Until | N/A |
Amazon Careers Dubai | Enterprise Support Manager Jobs
List Of Vacant Positions (Newly Updated)
| JOB TITLE | LOCATION |
|---|---|
| Enterprise Support Manager | Dubai, United Arab Emirates |
Job Responsibilities:
- Providing effective, and consistent high-quality customer service by responding to APS key merchants’ queries.
- Serving as an escalation source for escalated and complex merchant contacts.
- Participating in the onboarding of new key merchants by creating test accounts.
- Investigating transaction related issues and promptly escalate concerns to the operations and/or technical team.
Job Requirements:
- Bachelor degree
- 5+ years of experience in fast paced customer service environment, preferably in internet, payments, data analysis or IT support.
- Exceptionally strong customer handling, conflict resolution, and problem-solving skills; focus on quality of customer experience.
- Experience in a senior Customer Service, Customer Advocacy and/or Account Management role.
